LightSpeed WordPress Agency, founded by Ash Shaw and Barbara Kerr, is committed to accuracy and accountability in all content we publish and deliver. Mistakes may occasionally happen, but how we handle them defines our integrity.

How We Address Errors in Content

• Prompt Review: As soon as an error is identified, it is reviewed by our editorial or project team.
• Transparent Updates: Corrections are made directly in the content with a visible note outlining the change.
• Historical Accuracy: Where appropriate, we retain a record of the original error and the date it was corrected.

How We Address Errors in Client Projects

• QA Process: Errors discovered during staging or post-launch are logged in BugHerd or Asana.
• Prioritisation: Critical issues are fixed immediately; non-critical items are scheduled based on urgency.
• Communication: Clients are updated regularly on the status of corrections until resolution.

Commitment to Transparency

We never hide corrections. Whether in published content or client work, every correction is an opportunity to strengthen trust and uphold our professional standards.