Publishing Principles

We publish articles, case studies, and resources to help agencies and businesses succeed with WordPress. We focus on:

• Sharing knowledge on how structured design systems improve workflow.
• Covering the latest techniques on WordPress block-based websites.
• Demonstrating how clear processes ensure smoother projects and successful launches.
• Highlighting collaboration strategies that help agencies and their clients thrive.

👉 Read our full Publishing Principles

Ownership Info

LightSpeed WordPress Agency was founded by Ash Shaw and Barbara Kerr. We are a privately owned and fully independent company.We are:

• Privately co-owned and operated by its founders.
• Independent and self-funded through client projects and partnerships.
• Not affiliated with investors, grants, or external funding sources.
• Committed to transparency and long-term client success.

👉 Read about our Ownership & Funding

Feedback Policy

We welcome feedback from clients, peers, and the wider WordPress community.

• Feedback is logged and acknowledged within 2–3 working days.
• All feedback is reviewed, prioritised, and acted upon transparently.
• Updates are published via release notes or blog posts.

👉 Read our Actionable Feedback Policy

Corrections Policy

We take accuracy seriously. If an error is identified in published content:

• Corrections are made as promptly as possible.
• Notes are added to the content for transparency.
• Client project errors are tracked and resolved within QA tools before sign-off.

👉 Read our Corrections Policy

Ethics Policy

LightSpeed is committed to the highest standards of professional conduct.

• Honest, transparent estimates with no hidden costs.
• Respect for data privacy and GDPR compliance.
• Active contribution to the open-source WordPress ecosystem.

👉 Read our Ethics Policy

Diversity Policy

Our content reflects a wide range of perspectives and industries.

• We write inclusively, avoiding jargon and exclusionary language.
• We prioritise accessibility in both content and design.
• We actively review representation across our case studies and examples.

👉 Read our Diversity Policy

Staffing Report

Diversity is not just a value, but a practice in how we build our team.

• Equal opportunity hiring across gender, race, and geography.
• Commitment to remote-friendly, flexible working.
• Training and mentorship to grow diverse talent within the WordPress community.

👉 Read our Diversity Staffing Report

Why This Matters

Publishing our policies openly ensures transparency for our clients, partners, and community.

These principles guide every stage of our work — from content creation to design, development, and ongoing support.