At LightSpeed WordPress Agency, founded by Ash Shaw and Barbara Kerr, we welcome constructive feedback from clients, partners, and the wider WordPress community. Feedback helps us improve our services, strengthen our workflows, and maintain transparency.

How We Collect Feedback

• Clients: Feedback is gathered through project tools such as Asana, BugHerd, and structured milestone reviews.
• Community: Input is welcomed via our website contact form, email, or at WordPress community events.
• Publications: Readers can submit comments or reach out directly for clarification.

How We Respond

• All feedback is acknowledged within 2–3 working days.
• Each submission is logged, reviewed, and prioritised by relevance and urgency.
• Urgent issues (e.g. live site errors) are actioned immediately; less urgent suggestions are scheduled for review.

Transparency & Accountability

• Revisions to live projects are tracked in QA logs and staging tools.
• Content updates (e.g. blog posts) include a visible correction or update notice.
• Larger changes are documented in release notes or newsletters.

We view feedback as an opportunity to improve, and our process ensures that every voice is heard and acted upon responsibly.